Region

London 

Population

268,647

Employees

1500

Annual Budget

£242.29m

Solution

Mapper, Engagement & Streets

AppyWay is 75% faster

than our previous process.

Gemma Hills
Senior Traffic Order Maker, Haringey Council

The AppyWay Traffic Suite saves me so much time. I can take on a lot more work, I can manage my work a lot easier and overall it's very user-friendly. For the public, the traffic order information can be served to them in much more digestible way. I highly recommend AppyWay to any council.

Daniel Bingham
Parking Engineer, Haringey Council

Customer Stories

Unlocking efficiencies in Haringey

Overview

Haringey Council adopted AppyWay’s Traffic Suite to streamline their static and moving order processes and to get on top of an ever-growing workload of traffic order changes needed across their busy London borough. By moving from text-based to map-based orders, Haringey have unlocked efficiencies at every step of the traffic order journey. 

About Haringey Council

Haringey is a large, very busy urban borough that is constantly changing to meet the needs of both its residents and businesses. Like many councils across the UK, Haringey has active travel and net zero targets it is striving to achieve. For Haringey that means becoming a net zero London borough by 2041.

Challenge

Haringey’s traffic order process lacked flexibility and speed, hindering their ability to enact meaningful change across the borough. The council found their text-based process stressful. It was creating a backlog of work and they found the process created a lot of duplication. 

Eager to effectively map council held information and control movement of traffic through their moving and static orders, Haringey reached out to AppyWay to adopt our streamlined, digitised, map-based Traffic Suite.

Outcomes

Solution

Haringey Council made the decision to overhaul their static and moving order process, and sought a solution that would enable them to tackle their present day traffic order challenges and whilst putting them on the front foot to tackle future challenges that can arise in a borough like Haringey. To speed up the drafting of their static and moving orders, Haringey uses Mapper. For open and transparent resident consultation, Haringey Council has adopted Engagement, and for sharing digestible, real-time traffic order data Haringey uses the Streets platform.

Results

  • Huge efficiencies delivered from draft order to proposal 
  • Smoother, more engaging consultation and response process 
  • Reduction in site visits and service continuity for parking engineers 
  • Faster, self-service FOI request processing and enforcement queries

Benefits

Removing the stress and strains from the drafting process

Moving from text and schedule-based traffic orders to digital, map-based orders has been transformative for Haringey Council. Their previous text-based process was hindering the council’s ability to make necessary changes as they battled against data inaccuracies and a workload plagued with duplication.

By moving their static and moving orders to Mapper, the Traffic Suite’s order drafting tool, Haringey has been able to unlock a number of efficiencies including speeding up their entire drafting process and reducing the need for parking engineers to conduct time consuming site visits. 

Haringey Council has found managing their orders is a much simpler process now that their traffic orders are managed within AppyWay’s digital, map-based solution.

Sample of the Mapper user interface for Haringey Council 

Schedule based orders were time consuming and created a lot of duplicated work for the team. In addition to this, staff changes had led to discrepancies, missing data and a huge lack of consistency. AppyWay’s map-based solution is so much simpler. It has created significant efficiencies, making traffic order management 75% faster than our previous process and given us the confidence that what is on-street matches what we have in the system.

Gemma HillsSenior Traffic Order Maker, Haringey Council

Consultation to encourage not discourage community engagement

Haringey Council felt their previous public consultation process was not very well understood by the public and often used lengthy text descriptions to explain proposed order changes. The council also found that their method for collecting consultation responses was cumbersome and involved moderating an inbox that recei responses from multiple active consultations. 

Through AppyWay’s Engagement solution, Haringey has been able to dramatically improve how they consult with the public. Since the introduction of Engagement and its interactive map-based consultation portal, Haringey have noted better consultation engagement from the public. The council have also found the process of collecting responses is now much easier. The traffic order makers and parking engineers can quickly jump in and see how a consultation is going, get an overall feel for the responses and easily export comments to pass on to the appropriate person.

Sample of the Engagement user interface for Haringey Council

Prior to adopting AppyWay's Engagement solution, our public consultation process was managed through a single inbox. This meant if multiple consultations were live at the same time, all the responses were coming into the one place. The team and I found this was difficult and time consuming to manage. Through Engagement, public consultation is a lot easier. I can see how a consultation is going at a glance, and easily track and reply to responses from the public. In addition to this, we have noticed that the public are responding much better to map-based consultations.

Daniel BinghamParking Engineer, Haringey Council

Driving efficiencies beyond the core traffic order team

The AppyWay Streets platform has revolutionised Haringey Council’s freedom of information request process. Streets has empowered the parking schemes team with a shareable, easy-to-digest, map-based visualisation of all their active traffic orders. For internal council teams and external members of the public, the Streets platform unlocks the ability to self-serve traffic order information. 

By enabling teams and individuals to self-serve traffic order data, Haringey Council has reduced the amount of FOI requests they receive and reduced the amount of time spent servicing these requests. 

Sample of the Streets user interface for Haringey Council

Survey data

Prior to having their moving and static orders surveyed, Haringey Council was faced with data inaccuracies and a lack of confidence that what was on street matched what they had on record. Now that they have an accurate record of their traffic order data in both Mapper and Streets, Haringey have been able to realise a number of efficiencies, including a marked reduction of internal and external enquiries.

The use of Streets has improved our FOI process considerably. It enables internal members of staff and external members of the public to self-serve the information thereby reducing the amount of enquires we receive and reducing the time it takes to source traffic order information.

Gemma HillsSenior Traffic Order Maker, Haringey Council

End-to-end data from city to citizens

Static and moving orders fit for the future

In moving to AppyWay’s Traffic Suite, Haringey saw an opportunity to future-proof their traffic orders. By digitising and standardising their static and moving order data, Haringey have readied themselves for the Alliance for Parking Data Standards (APDS) and the Department for Transport (DfT) TRO Data Model.

AppyWay’s Traffic Suite meets the standards laid out by the APDS and the DfT, and AppyWay’s industry expertise informed part of the TRO Data Alpha Model.

Digitised, standardised traffic orders have also enabled Haringey Council to harness the power of machine-readable, shareable traffic order information. The data is now much more accessible across the council and for residents, and is available to fleets, driver apps and connected and autonomous vehicles via API.

Survey data

Prior to having their moving and static orders surveyed, Haringey Council was faced with data inaccuracies and a lack of confidence that what was on street matched what they had on record. Now that they have an accurate record of their traffic order data in both Mapper and Streets, Haringey have been able to realise a number of efficiencies, including a marked reduction of internal and external enquiries.

Static and moving orders fit for the future

In moving to AppyWay’s Traffic Suite, Haringey saw an opportunity to future-proof their traffic orders. By digitising and standardising their order data, Haringey have been able to harness the power of machine-readable, shareable traffic order information. The data is now much more accessible across the council and for residents, and is available to fleets, driver apps and connected and autonomous vehicles via API.

The Traffic Suite has benefited my team and the council overall by enabling the data to be shared more easily. It's more accessible across all of the council and it's also accessible by external companies who may want to use the traffic order data to improve journeys across the borough.

Andrew BourkeRoad Safety Team Leader, Dorset Council
Thriving cities, from the kerb up

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