Region
Cheshire West & Chester
Cheshire West & Chester
Mapper, Engagement, Streets
Jamie Barron, Team Leader - Highways Area, Team Cheshire West & Chester Council
Cheshire West and Chester Council manages one of the most diverse road networks in Northwest England. Approximately 2,300 kilometres of roads and 2,450 kilometres of footway serve bustling urban centres and expansive rural communities. The network spans historic city centres like Chester, industrial hubs, and picturesque countryside, creating unique traffic management and regulation challenges.
The Council’s Highway Team, face the complex task of balancing the needs of residents, businesses, and tourists while maintaining efficient traffic flow and parking management. With the area experiencing significant population and commercial development growth, the pressure on the road network has intensified, making effective traffic management increasingly crucial.
Historical old town of Chester
”Managing traffic orders and parking restrictions across such a diverse area requires robust digital infrastructure. We needed a system that could handle the complexity of our network while remaining user-friendly and efficient for our team. Traffic Suite by AppyWay was the answer for us.
Jamie BarronTeam Leader - Highways Area, Team Cheshire West & Chester Council
Chester’s view on Mapper
Like many local authorities, Cheshire West faced critical issues with their legacy traffic management system and growing pressure to improve the customer experience with digitised online accessible services.
After evaluating various options, the Council chose to procure AppyWay’s TrafficSuite for several key advantages:
AppyWay team followed a flexible yet trusted onboarding process for Cheshire West Council:
The implementation process was methodical and efficient, beginning with a core team of five members and expanding to eight during data migration and quality assurance.
”The hands-on training was exactly what we needed - instead of going through generic examples, we worked directly with our own data on our laptops. This meant we could ask real, practical questions that came up as we used the system. Mike, Freya and Sarah from AppyWay were there to answer everything on the spot
Jamie BarronTeam Leader - Highways Area, Team Cheshire West & Chester Council
The transition to AppyWay’s TrafficSuite was smooth and efficient, with the platform’s flexibility allowing the council to address pre-existing data discrepancies during migration. AppyWay’s team provided additional licenses temporarily, enabling more team members to participate in reviewing and correcting data.
Cheshire West and Chester are as seen on Mapper
”The whole implementation team from AppyWay was excellent. Mike Potter (Head of Customer Success) had strong experience with traffic regulation orders and local authority work, which meant he could explain everything clearly and answer our specific questions. The Customer Success team provided great ongoing support whenever we needed it. The Project Manager, Freya Markham, was very detail-oriented, which helped keep everything organised during the setup phase. AppyWay team matched well with ours – it felt like we were dealing with people who really understood our way of working.
Jamie BarronTeam Leader - Highways Area, Team Cheshire West & Chester Council
The council particularly appreciated the expertise of AppyWay’s team members, including deep knowledge of traffic regulation orders and continuous support.
One of the standout benefits was AppyWay’s flexible approach to implementation.
”The flexibility in onboarding, such as accommodating additional users and customising approaches to meet unique requirements, stood out as a key benefit.
Jamie BarronTeam Leader - Highways Area, Team Cheshire West & Chester Council
This adaptability of a collaborative environment where both parties could address challenges creatively and efficiently. Regular communication ensured tasks were completed without unnecessary delays, with meetings scheduled only when necessary to streamline the process.
The council is now well-positioned for the future of Digital Traffic Regulation Orders (DTROs). The platform’s capabilities align with their digital transformation goals, providing a foundation for continued innovation in traffic management.
Within 6 months of implementation, AppyWay delivered:
The transition included a specialised face-to-face workshop led by the Customer Success Team, focusing on practical mapping and order creation using live schemes. This hands-on approach with real-world examples ensured immediate practical application of the TrafficSuite system.
Get the traffic order suite built for today’s challenges.