My name is Jason Butcher, and as a Customer Success Manager at AppyWay, I’ve had a front-row seat to something pretty exciting. Together with the whole Customer Success team, we’re helping councils across the UK take the leap to digital Traffic Regulation Orders (TROs), and we try to over-deliver whenever possible (see below a quote from the team at Kirklees!).
Our secret? It’s about more than just having great tech (though we do). It’s about combining technology with a personal touch. We’re not just delivering a piece of software to a local council team and calling it a day. We’re building relationships, understanding each council’s unique needs, and working alongside them every step of the way.
So how do we do it at AppyWay? It’s no secret – here’s our approach in a nutshell:
- A dedicated Customer Success Manager is always available to you – we’re your account manager!
- We focus on getting you operational as soon as possible
- Our Project Managers ensure the whole process is predictable and follows a timeline.
- We check in monthly once you are onboarded, but we’re always on hand to provide support when you need it.
- We hold interactive User Group sessions to workshop new ideas, share case studies and keep you updated on our product roadmap
- We follow a consultative approach: you are never left alone with your questions, and we demonstrate any new features and best practices so your team is always up-to-date.
The user group at the AppyWay office in London
”We transitioned from our old text-based system to AppyWay's digital solution in just 9 weeks. It was our fastest onboarding ever.
Karen NorthKirklees Council
And to add more about the project we did for Kirklees Council: this project was much more than just a quick job. Our team worked closely with Kirklees, tailoring our approach to fit their specific needs and making sure the council staff were fully trained and all the questions answered – during both in-person and video call sessions.
In my day-to-day work, I see how this approach makes a real difference. We’re not just providing a service; we’re partnering with councils to transform the way they work. They’re saving time, cutting costs, and making life easier for their teams and residents.
Over in Cambridgeshire, Andi Caddy has seen big changes as well:
”We're not just saving time creating orders. Our whole team can now access TRO information themselves, cutting down on internal queries.
Andi CaddyCambridgeshire County Council
It’s great to see councils reaping the benefits so quickly after making the switch. I know from experience how enabling teams to access TRO data themselves can make a service more efficient.
”Thank you for all your help and guidance over the last couple of months in making it such a smooth transition for us to a new Mapper system. I do appreciate all your advice and fast responses to any queries raised. Changing the way things are done is always a bit daunting, so thank you for helping to make this change much easier than I expected it to be.
Kris GardomBath and North East Somerset Council
At AppyWay, we also love to work with our customers to deliver brand-new solutions crafted exactly to their needs. One of our newest solutions, the Kerb BI module, enabled Lambeth Council to monitor and report on their sustainable Kerbside Strategy (in case you haven’t yet heard of their breakthrough strategy, I recommend a read here!). The Lambeth team now has an overview of their progress of reaching 25% sustainable kerbside, and can easily share the current situation with the wider team and their elected Members.
We’re excited to be part of this change. We’re using our technology and people skills to make a real difference in traffic and kerbside management. And the best part? We’re just getting started.
If you’d like to have a chat, drop me a message at jason.butcher@appyway.com
